Shipping & Payment Info
Processing times:
As a small business, we operate an On Demand Stock System for many of our bulkier items so we're able to keep our overheads lower and pass on the savings to you. This means we carry limited, if any, stock of some items, but will order on demand from our suppliers as needed.
Each listing will give an indication of how many units of the item we physically have in stock in our warehouse. For the most part, our system is currently set up that if you require more than the number of items in stock, you can still place your order. You will then have the choice when completing the checkout process to pay for your order in advance, including payment for any On Demand items that we need to order in; or to complete the payment process offline. For the latter, we will contact you with an invoice link once we have confirmed with our supplier that the item(s) is/are available.
Once your order has been placed on this website, items which are not in stock in our warehouse will be shipped to us by our suppliers. Under normal circumstances we receive these items within 5 - 8 business days and dispatch them to you within 2 business days thereafter. Please therefore allow up to 14 business days for the completion of processing and for your items to be dispatched, although our usual experience is under 7 business days.
In the unfortunate situation that our supplier is out of stock of the item after you place your order, we will contact you and give you the option of a refund for the item (if you paid in advance) or waiting until it is back in stock with our supplier. We will cover any additional costs of shipping the item to you at a later date if you have other items in your order that need to be shipped sooner.
Our general processing time for orders before dispatch is as follows, unless otherwise indicated on QuammieHomecrafts.com at the time of order (for example, when the office is closed for holidays):
- When all items ordered are in stock: 2 business days
- When some / all items ordered are out of stock: Up to 14 business days
When you are ordering multiples of items that come to us on a roll (e.g. fabric, elastic etc), we will cut your order as a continuous piece. If there is not enough of the item left in stock to complete your order, we will ensure that our order to our suppliers covers the full amount.
If you urgently need to collect an in-stock item that you've just ordered (i.e. within 2 business days), please contact us during business hours (9am - 5pm, Mon - Fri) via the contact details on your order confirmation to see if we can accommodate your request. If we are able to, a $5 urgent processing fee may be applicable for your order.
Shipping Methods
New for 2024 - We have a new local home delivery service for our customers in Calgary & Chestermere with orders up to 20lb. Check out our Local Delivery zone below.
What does this mean for you? Lower rates. For orders $75 & above, local delivery is FREE!
| Order Value $ |
Local Shipping Rate $ |
| $0.00 - 49.99 | $7.00 |
| $50.00 - 74.99 | $3.50 |
| $75+ | FREE! |
Please add any delivery instructions (e.g. where to leave the package, buzzer codes etc) to the shipping comments section.
If your order is ready for dispatch by 2pm, we will book it in for delivery by 8pm that day. The delivery window is 11am - 8pm. If you would prefer us to contact you to agree when to dispatch your order, please select that option on the shipping form.
Please provide a physical address (not a PO Box) for this method. If an invalid address is provided (including PO Boxes) we will contact you to get another address.
If you think that your address is within the delivery zone, but the Local Delivery option is not shown at checkout, please select your next preferred shipping method and add your request for Local Delivery in Order Comments at checkout, then Select Bill Me Later as your payment method.
You will not be charged at checkout and we will the process your order manually. We'll confirm that your address is available for booking and either send you an invoice for payment or contact you with more info.
Our delivery partner occasionally changes their delivery zone. If we are unable to book in your order we will contact you with alternative options (additional charges may apply).
Going to be in the neighbourhood? Feel free to pick up your order in person from us in Hillhurst NW, Calgary (contactless porch pickup, by appointment only).
As we're a home-based business, all pickups are by appointment only and we kindly ask that you only choose this option if you are able to collect your order within the next 7 days as space in our studio is limited. We will contact you when your order is ready with details on how to book a collection timeslot and where to find us.
Please do not try to collect your order before you have heard from us or without an appointment.
We ship internationally.
Canadian Orders
We ship Canadian orders with Canada Post as standard. You can pick the shipping method at checkout. Parcel shipments (Expedited Parcel, Xpresspost or Priority) are available with tracking and insurance. Shipping with other carriers is available on request for physical addresses (not available for PO Box addresses).
Shipping insurance (for tracked orders over $100 value) and Signed For delivery are not included in your shipping costs unless stated otherwise. To add these to your order, please click here.
We ship all Canada Post parcel shipments with Do Not Safe Drop selected as standard. This means that if no-one is available to accept delivery, your parcel will be taken to your nearest post office and a card will be left with you advising of when you can collect. If you would like us to ship your package without this option selected, please let us know in the Order Comments section at checkout.
Your package will become your responsibility as soon as it is marked as delivered. We will not accept responsibility for any packages that are stolen from your premises after delivery has been made.
For smaller orders that fit within certain weight and dimension requirements, Lettermail & Registered Mail may be a cheaper option for you and will be shown at checkout. Lettermail shipping does not come with tracking or insurance. Registered Mail comes with tracking and $100 insurance included.
Both Lettermail & Registered Mail may experience delays and be slower than shipping Parcel Mail.
For information, we once had a Lettermail envelope shipping from Calgary to Edmonton take 3 weeks and another shipping from Calgary to BC take 2 weeks. Also, since we started shipping Lettermail in 2015 until the time of writing (Jan 2022), we have only had one envelope, that we are aware of, that shipped Lettermail and did not make it to its destination. Please bare this in mind when placing your order, especially if it is of a time sensitive nature.
Unless otherwise requested at the time of order, orders with the Standard Shipping option will be shipped from our Calgary, Alberta location via ground shipping with the most cost-effective option from our choice of trusted delivery companies. These include, but are not limited to, Canada Post, Purolator, Canpar, DHL, UPS & Fedex.
Delivery times will vary depending on province. Please allow 4 - 10 business days after dispatch, in addition to the processing time, for delivery to most regions in Canada.
Note: Please keep in mind that there is generally no order processing, customer service or deliveries on weekends or holidays, although we may sometimes offer collection timeslots during these times if we are available. As a family business, we value our family time together during these times. Thank you for your understanding.
Shipping charges are non-refundable unless the item being returned was shipped due to our error. Please see our Return Policy page for full details on making returns and obtaining refunds.
Shipping costs are based on major centers. If you live in a rural area, a surcharge may apply per package. We will contact you during order processing if this is the case. You are free to cancel your order for a full refund within 5 business days of receiving our surcharge communication if you do not agree with the amount quoted. If we do not hear from you within 5 business days, a refund can still be requested, but a 25% administration fee will be applicable. If you agree to pay the surcharges quoted, an invoice for the additional amount will be emailed to you for settlement before the items are released for dispatch.
All rates are subject to change without notice.
USA Orders
Our customers based in the USA will be offered a range of appropriate shipping methods at checkout. We ship USA orders with Canada Post as standard and will soon be offering USPS shipping as an option (dispatched from Canada, mailed in USA). Parcel shipments are available with tracking and insurance except the Canada Post Small Parcel options. Shipping with other carriers is available on request for physical addresses (not available for PO Box addresses).
Unless otherwise requested at the time of order, orders with the Standard Shipping option will be shipped from our Calgary, Alberta location via ground shipping with the most cost-effective option from our choice of trusted delivery companies. These include, but are not limited to, Canada Post, USPS (via Chit Chats Express or DYK Post), Purolator, Canpar, DHL, UPS & Fedex.
Shipping insurance (for tracked orders over $100 value) and Signed For delivery are not included in your shipping costs unless stated otherwise. To add these to your order, please click here.
Your package will become your responsibility as soon as it is marked as delivered. We will not accept responsibility for any packages that are stolen from your premises after delivery has been made.Delivery times will vary depending on distance from our dispatch location. Please allow 4 - 10 business days after dispatch, in addition to the processing time, for delivery to most regions in the USA.
Duties and taxes may be levied on your shipment and are the responsibility of the Customer.
Note: Please keep in mind that there is no order processing, customer service or deliveries on weekends or holidays. As a family business, we value our family time together during these times. Thank you for your understanding.
Shipping charges are non-refundable unless the item being returned was shipped due to our error. Please see our Return Policy page for full details on making returns and obtaining refunds.
Shipping costs are based on major centers. If you live in a rural area, a surcharge may apply per package. We will contact you during order processing if this is the case. You are free to cancel your order for a full refund within 5 business days of receiving our surcharge communication if you do not agree with the amount quoted. If we do not hear from you within 5 business days, a refund can still be requested, but a 25% administration fee will be applicable. If you agree to pay the surcharges quoted, an invoice for the additional amount will be emailed to you for settlement before the items are released for dispatch.
All rates are subject to change without notice.
International Orders
Our customers based outside Canada and the USA will be offered a range of appropriate shipping methods at checkout. We ship International orders with Canada Post as standard. Parcel shipments are available with tracking and insurance except the Canada Post Small Parcel options. Shipping with other carriers is available on request for physical addresses (not available for PO Box addresses).
Unless otherwise requested at the time of order, orders with the Standard Shipping option will be shipped from our Calgary, Alberta location via ground shipping from our choice of trusted delivery companies. These include, but are not limited to, Canada Post, Chit Chats Express, Purolator, Canpar, DHL, UPS & Fedex.
Shipping insurance (for tracked orders over $100 value) and Signed For delivery are not included in your shipping costs unless stated otherwise. To add these to your order, please click here.
Your package will become your responsibility as soon as it is marked as delivered. We will not accept responsibility for any packages that are stolen from your premises after delivery has been made.
Delivery times will vary depending on distance from our dispatch location. Please allow 7 - 21 business days after dispatch, in addition to the processing time, for delivery to most International regions.
Duties and taxes may be levied on your shipment and are the responsibility of the Customer.
Note: Please keep in mind that there is no order processing, customer service or deliveries on weekends or holidays. As a family business, we value our family time together during these times. Thank you for your understanding.
Shipping charges are non-refundable unless the item being returned was shipped due to our error. Please see our Return Policy page for full details on making returns and obtaining refunds.
Shipping costs are based on major centers. If you live in a rural area, a surcharge may apply per package. We will contact you during order processing if this is the case. You are free to cancel your order for a full refund within 5 business days of receiving our surcharge communication if you do not agree with the amount quoted. If we do not hear from you within 5 business days, a refund can still be requested, but a 25% administration fee will be applicable. If you agree to pay the surcharges quoted, an invoice for the additional amount will be emailed to you for settlement before the items are released for dispatch.
All rates are subject to change without notice.
Updated January 29, 2022
Display prices in:CAD
